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Learner Reviews & Feedback for Introduction to Operations Management by University of Pennsylvania

4.4
stars
2,829 ratings

About the Course

This comprehensive course delves into operations management and process improvement principles and techniques, providing you with the knowledge and skills necessary to identify and eliminate inefficiencies in your organization. You will gain a solid foundation in operations management by analyzing key concepts such as cost-quality trade-offs, the efficiency frontier, and system inhibitors. Get ready to delve into process analysis, where you'll identify and analyze steps in a process, implementing changes for enhanced outcomes. With practical exercises, including creating process flow diagrams and capacity calculations, you'll strengthen your analytical skills firsthand. Experience the power of optimizing flow within operations as you uncover waste sources and design efficient processes for maximum output, reduced costs, and heightened customer satisfaction. An in-depth exploration of Little's Law will equip you to make informed decisions on capacity planning and process improvements, optimizing inventory levels, reducing lead times, and enhancing supply chain coordination. Additionally, you'll learn to effectively manage variability, laying the groundwork for consistent and exceptional quality standards. Statistical analysis, problem-solving methodologies, and real-time information utilization will empower you to tackle issues, find root causes, and foster continuous improvement. Throughout the course, the focus remains on driving improvements and achieving excellence. Analyze, improve, and reimagine how work gets done, armed with the necessary tools and frameworks to enhance work processes across diverse industries. Join this course to analyze, improve, and reimagine how work gets done and to acquire the necessary tools and knowledge to make meaningful improvements in your organization's operations....

Top reviews

SW

Jun 9, 2020

The course content is very lucid and clear. I have learned many concepts from this course. This knowledge will be very useful for me while pursuing my MBA in Operations. Thank you.

KR

Aug 24, 2020

Great Instruction by Prof Christian - very lucid and with real world examples. Learning a business skill is mostly learning observation.. Now I know what to observe when looking for productivity!

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By andy t

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Oct 19, 2016

THANK YOU!

By Sarath V

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Dec 17, 2025

Very good

By ALEX M S I Y

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Sep 29, 2025

EXCELLENT

By Niloy M

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Apr 26, 2020

Brilliant

By Skye L

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Nov 15, 2019

Thumb up!

By amibag

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May 21, 2017

Thank you

By Luisa B

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May 6, 2017

Loved it!

By Vinícius S

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Nov 2, 2024

Awesome!

By Doğancan Ç

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Oct 19, 2016

Thanks !

By DAWUD W

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Mar 13, 2017

Awesome

By Mohammed F M

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Dec 15, 2025

Super

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Apr 14, 2023

goood

By Piriyapong W

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May 9, 2020

Great

By George P

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Dec 4, 2018

Great

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Jan 9, 2018

great

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Jul 24, 2025

good

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Jun 11, 2025

Good

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May 31, 2025

best

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Feb 25, 2025

good

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Sep 1, 2024

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Jan 4, 2023

Good

By Simon Z

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Apr 12, 2016

Good

By SADUN A B T A

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Dec 2, 2025

شكر

By ahmed m

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Feb 24, 2016

err