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Learner Reviews & Feedback for Understanding User Needs by University of Michigan

4.7
stars
545 ratings

About the Course

Designing effective interactive systems requires understanding the needs and capabilities of the people who will be using them. In this UX course we will focus on how to interact with users (or potential users) to understand what they need, what they currently do, what they love and hate, and examine human capabilities and behavior as they relate to UX design. Learners will be introduced to numerous techniques to gather data from and about users. This course is part of the User Experience (UX) Research and Design specialization offered on Coursera. What you'll learn: Find out what user needs assessments are, what qualitative research is, and how the two are related. Learn an end-to-end methodology for qualitative research that is suited for understanding user needs. The methodology includes knowledge of semi-structured interviews, in-situ observation, and affinity walls. Be exposed to good practices for conducting semi-structured interviews, in-situ observation, and affinity walls. Gain some experience with semi-structured interviews, in-situ observations, and affinity walls....

Top reviews

WA

Jul 16, 2019

I really like this lecturer, he gives lots of good examples and analogies for the principles taught in this course. Well done.

JM

Jan 23, 2020

Loved this course. I applied the assessment activities directly on my work projects and they really worked.

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101 - 118 of 118 Reviews for Understanding User Needs

By Lisa Y

•

Oct 11, 2019

very good

By Subham K S

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Apr 4, 2023

Loved it

By Yuhong L

•

May 24, 2020

Great!

By NGUYEN D T

•

Sep 17, 2025

good

By Tran H N

•

Sep 14, 2025

nice

By Đinh N Q

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May 27, 2025

good

By cindy s

•

May 6, 2023

good

By Vo V P ( H

•

Nov 7, 2022

good

By Richard N

•

Jan 20, 2023

yee

By Luong T

•

Mar 21, 2021

Knowledge is so helpful and you can apply it immediately in your current work.

You will do many assignments in this course. To ensure that you can spend more time on this.

By Tiffany M

•

Mar 28, 2020

Very detailed curriculum but with many constrains for the assignments.

By Rhandy F M

•

Aug 20, 2019

It was a very valuable course

By Joy Y

•

Jan 9, 2023

Great course!

By Diego d l P

•

May 19, 2020

Great course

By Gordeeva A

•

Jun 15, 2022

Было бы хорошо, если бы субтитры были на самом видео, чтобы можно было смотреть и читать одновременно. Так информация лучше усваивается. Также на последне нделе, где изучалась стена сходства, некоторые стикеры были без перевода и качество видео среднее, что мешало перевести текст самостоятельно. Это вызвало сложность с выполнением задания и пониманием как вообще делать эту стену.

By MONICA M G

•

Mar 24, 2022

monotino

By Sam B

•

Feb 22, 2022

Not generic and it's focusing only on one type of research

By ABDULRAHMAN S M A

•

Aug 8, 2023

so much work for it