IT Support

Learn about the skills and qualifications needed for a career as a help desk technician, IT support specialist or similar, and how these roles keep organizational technology systems running smoothly.

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[Feature Image] An aspiring DevOps engineer studies for their Kubernetes certification as part of their plan to advance their career.

What is a Kubernetes Certification?

Discover Kubernetes certification and how it can support you in your technical career. Explore different Kubernetes certifications to suit your skills and career aspirations, factoring in costs and eligibility requirements.

March 18, 2025

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[Featured Image] A group of professionals in a meeting room, discussing task automation strategies with documents on the table, collaborating in a structured business environment.

Task Automation: Get More Done in Less Time

Learn how incorporating task automation into your workplace can lead to a more efficient and productive environment.

March 18, 2025

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[Featured Image] Two software developers discuss using Kubernetes for containerized management of applications.

What Is Kubernetes?

Kubernetes is an open-source platform that can automate the management, deployment, and scale of containerized applications. Discover more about Kubernetes, including its architecture, features, and uses.

March 18, 2025

Article

[Feature Image] An aspiring DevOps engineer studies for their Kubernetes certification as part of their plan to advance their career.

What is a Kubernetes Certification?

Discover Kubernetes certification and how it can support you in your technical career. Explore different Kubernetes certifications to suit your skills and career aspirations, factoring in costs and eligibility requirements.

March 18, 2025

Article

[Featured Image] A group of professionals in a meeting room, discussing task automation strategies with documents on the table, collaborating in a structured business environment.

Task Automation: Get More Done in Less Time

Learn how incorporating task automation into your workplace can lead to a more efficient and productive environment.

March 18, 2025

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Explore popular IT support courses

Status: New AI skills

Google

Skills you'll gain: Computer Networking, Package and Software Management, Network Security, Network Troubleshooting, Systems Administration, Cloud Infrastructure, Network Administration, IT Infrastructure, TCP/IP, Information Systems Security, File Systems, Microsoft Windows, Desktop Support, Network Protocols, Lightweight Directory Access Protocols, Cybersecurity, Encryption, Computer Hardware, Technical Support, Software Installation

Build toward a degree

4.8
Rating, 4.8 out of 5 stars
202K reviews

Beginner · Professional Certificate · 3 - 6 Months

Status: AI skills

Microsoft

Skills you'll gain: Microsoft 365, Network Security, Business Software, Computer Hardware, Cybersecurity, Desktop Support, Virtual Private Networks (VPN), Network Troubleshooting, Technical Support, Hardware Troubleshooting, Hardware Architecture, Generative AI, Operating Systems, Collaborative Software, Network Protocols, TCP/IP, Application Security, Microsoft Teams, Information Systems Security, Multi-Factor Authentication

4.7
Rating, 4.7 out of 5 stars
974 reviews

Beginner · Professional Certificate · 3 - 6 Months

Google

Skills you'll gain: Desktop Support, Computer Hardware, Technical Support, Software Installation, Operating Systems, Help Desk Support, Technical Documentation, Hardware Troubleshooting, Software Documentation, End User Training and Support, Computer Networking, Information Technology, Computer Architecture, Technical Communication, Linux, Microsoft Windows

4.8
Rating, 4.8 out of 5 stars
159K reviews

Beginner · Course · 1 - 3 Months

[Featured Image] A technology consultant works at an office desk using a computer with two monitors as colleagues walk in the background.

Technology Consultant Salary: Your 2025 Guide

From job title to geographical location, explore the array of factors that can impact your income as a technology consultant.

March 18, 2025

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[Featured Image] A technology consultant assisting a person with his computer.

How to Become a Technology Consultant

Discover the role of a technical consultant, including duties and responsibilities, typical employers, and the education, experience, and skills you need to make it in this career.

March 18, 2025

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[Featured Image] A technology analyst is in the server room of a client, creating a system to meet their operational needs.

What Does a Technology Analyst Do? A Career Overview and Guide

If you’re interested in becoming a technology analyst, learn about their duties and responsibilities, the necessary skills, experience, and education to succeed in this role.

March 18, 2025

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[Featured Image] Two product support engineers are answering calls from clients with software and hardware issues.

How to Become a Product Support Engineer: Your Career Guide

Product support engineers are vital for technical support across various industries. Explore what a product support engineer career looks like and the skills, education, and background necessary to succeed.

March 18, 2025

Article

[Featured image] Two cybersecurity specialists look at a tablet and discuss the differences between Comptia A+ vs. Security+ certifications.

CompTIA A+ vs. Security+: What’s the Difference?

Explore the key differences between CompTIA A+ and Security+, two widely recognized entry-level IT certifications.

March 17, 2025

Article

[Featured Image] A systems auditor having a discussion with a colleague in a professional workspace while seated on a sofa.

How To Become A Certified Information Systems Auditor (CISA)

Professionals with a CISA keep a business’s IT infrastructure secure. Learn more about certified information systems auditor jobs and how to become one to determine if it’s the right path for you.

March 3, 2025

Article

[Featured Image] Male college students uses computer to learn the benefits of having a CGEIT

What Is CGEIT Certification, and Do You Need It?

Discover how the CGEIT certification can help enhance your enterprise IT governance skills.

February 10, 2025

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[Featured Image] A woman sits on her sofa and researches the differences between Comptia A+ vs. Network+ on her laptop.

CompTIA A+ vs. Network+ (Which Is Right for You?)

Learn about two information technology certifications, CompTIA A+ and CompTIA Network+, including the benefits of earning each and the careers you can pursue after getting certified.

February 10, 2025

Article

[Featured Image] A woman answers Comptia A+ interview questions during a job interview.

10 CompTIA A+ Interview Questions and Tips for Success

Learn about the various CompTIA A+ interview questions you could face, as well as how to respond, and some useful tips to help you succeed in your next interview.

February 3, 2025

Article

[Featured Image] Two software developers discuss using Kubernetes for containerized management of applications.

What Is Kubernetes?

Kubernetes is an open-source platform that can automate the management, deployment, and scale of containerized applications. Discover more about Kubernetes, including its architecture, features, and uses.

March 18, 2025

Article

[Featured Image] A technology consultant works at an office desk using a computer with two monitors as colleagues walk in the background.

Technology Consultant Salary: Your 2025 Guide

From job title to geographical location, explore the array of factors that can impact your income as a technology consultant.

March 18, 2025

Article

[Featured Image] A technology consultant assisting a person with his computer.

How to Become a Technology Consultant

Discover the role of a technical consultant, including duties and responsibilities, typical employers, and the education, experience, and skills you need to make it in this career.

March 18, 2025

Article

[Featured Image] A technology analyst is in the server room of a client, creating a system to meet their operational needs.

What Does a Technology Analyst Do? A Career Overview and Guide

If you’re interested in becoming a technology analyst, learn about their duties and responsibilities, the necessary skills, experience, and education to succeed in this role.

March 18, 2025

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[Featured Image] Two product support engineers are answering calls from clients with software and hardware issues.

How to Become a Product Support Engineer: Your Career Guide

Product support engineers are vital for technical support across various industries. Explore what a product support engineer career looks like and the skills, education, and background necessary to succeed.

March 18, 2025

Article

[Featured image] Two cybersecurity specialists look at a tablet and discuss the differences between Comptia A+ vs. Security+ certifications.

CompTIA A+ vs. Security+: What’s the Difference?

Explore the key differences between CompTIA A+ and Security+, two widely recognized entry-level IT certifications.

March 17, 2025

Article

[Featured Image] A systems auditor having a discussion with a colleague in a professional workspace while seated on a sofa.

How To Become A Certified Information Systems Auditor (CISA)

Professionals with a CISA keep a business’s IT infrastructure secure. Learn more about certified information systems auditor jobs and how to become one to determine if it’s the right path for you.

March 3, 2025

Article

[Featured Image] Male college students uses computer to learn the benefits of having a CGEIT

What Is CGEIT Certification, and Do You Need It?

Discover how the CGEIT certification can help enhance your enterprise IT governance skills.

February 10, 2025

Article

[Featured Image] A woman sits on her sofa and researches the differences between Comptia A+ vs. Network+ on her laptop.

CompTIA A+ vs. Network+ (Which Is Right for You?)

Learn about two information technology certifications, CompTIA A+ and CompTIA Network+, including the benefits of earning each and the careers you can pursue after getting certified.

February 10, 2025

Article

[Featured Image] A woman answers Comptia A+ interview questions during a job interview.

10 CompTIA A+ Interview Questions and Tips for Success

Learn about the various CompTIA A+ interview questions you could face, as well as how to respond, and some useful tips to help you succeed in your next interview.

February 3, 2025

Article

IT support covers a wide variety of skills and industries, from data analysis to customer service and beyond. With so many options and opportunities available, it can be tricky to know where to start. On Coursera, you'll find expert resources to support your goals, whether you're just starting out or are ready to take the next step in your career. Explore IT support topics, including:

Frequently asked questions (FAQ)