Demonstrate your job-ready skills in this portfolio-worthy capstone course, where you’ll apply your systems analysis, data management, and project management skills to design and evaluate real-world business systems.



Systems Analyst Capstone Project
This course is part of IBM Systems Analyst Professional Certificate

Instructor: IBM Skills Network Team
Included with
Recommended experience
What you'll learn
Demonstrate job-ready systems analysis skills to design IT solutions that enhance business operations and data management
Create process models, entity-relationship diagrams, and dashboards to visualize and optimize business workflows
Implement data quality, security, and compliance measures aligned with industry standards and best practices
Design comprehensive IT solutions that address stakeholder needs and support data-driven business decisions
Skills you'll gain
- Test Driven Development (TDD)
- Requirements Analysis
- Data Visualization
- Requirements Elicitation
- Development Testing
- Database Design
- Stakeholder Engagement
- Functional Requirement
- Systems Analysis
- Software Design Documents
- System Design and Implementation
- User Requirements Documents
- Stakeholder Management
- Process Flow Diagrams
- Business Systems Analysis
- Business Analysis
- Business Process Modeling
- Unified Modeling Language
- Process Mapping
- Application Deployment
Details to know

Add to your LinkedIn profile
16 assignments
See how employees at top companies are mastering in-demand skills

Build your Support and Operations expertise
- Learn new concepts from industry experts
- Gain a foundational understanding of a subject or tool
- Develop job-relevant skills with hands-on projects
- Earn a shareable career certificate from IBM

There are 6 modules in this course
In this module, you will initiate the capstone project by creating key foundational documents such as the project charter, stakeholder register, and stakeholder engagement plan tailored to a healthcare setting. You will identify and engage stakeholders across patient, clinical, administrative, and IT roles using structured interviews and engagement strategies. You’ll gather, document, and validate both functional and nonfunctional requirements using tools such as BRD, SRS, and use case diagrams. You will also create a requirements traceability matrix to ensure alignment with business goals, and model processes to identify inefficiencies in areas such as patient records, scheduling, and billing.
What's included
2 videos2 readings3 assignments5 plugins
This module focuses on planning and process modeling for the unified IT solution. You will create key project management artifacts such as a Work Breakdown Structure (WBS), a traceability matrix, and a risk register tailored to healthcare scenarios such as data breaches and system downtime. You will also develop SWOT analyses and visualize core patient workflows, such as appointment scheduling and billing using flowcharts and UML-based diagrams. These models will be validated using real data trends and stakeholder feedback to ensure alignment with project goals and user needs.
What's included
1 reading3 assignments4 plugins
In this module, you will work with real-world healthcare datasets to prepare, clean, and visualize patient and operational data. You’ll identify key fields in patient, appointment, and billing records, clean and format data in Excel, and verify its quality using a structured checklist. You’ll then create basic bar and line charts to highlight appointment volumes and billing trends. Finally, you’ll use an analytics platform to build interactive dashboards with filters and visualizations that help stakeholders explore patterns in patient satisfaction and wait times.
What's included
1 reading4 assignments6 plugins
This module focuses on designing the system architecture and database schema for XYZ Health Solutions’ IT solution. You will model key system interactions using UML diagrams, such as use case and sequence diagrams, to represent patient management workflows. In parallel, you will analyze business requirements to identify core data entities, create conceptual and logical ERDs, and apply normalization through 3NF. You’ll then translate these designs into SQL DDL scripts for tables, keys, constraints, and indexes, and compile a detailed data dictionary to support implementation and documentation.
What's included
1 reading3 assignments4 plugins
You will begin by reviewing and annotating test plans for completeness and alignment, using traceability matrices to ensure full requirement coverage. You’ll then design and write test cases using test-driven development (TDD) to validate system logic and behavior-driven development (BDD) scenarios using Gherkin syntax to capture realistic user interactions. Building on this, you will define a CI/CD pipeline by outlining deployment stages, stakeholder responsibilities, and coordination checkpoints with QA. You will also develop a monitoring plan by identifying system KPIs, setting alert triggers, and defining response strategies for incidents and post-mortems. These activities are designed to enhance system reliability, streamline collaboration across teams, and ensure readiness for deployment in production environments.
What's included
1 reading3 assignments4 plugins
In this module, you will compile all project deliverables into a final presentation that outlines the complete IT solution for XYZ Health Solutions. You’ll develop a PowerPoint presentation showcasing key outputs, such as diagrams, dashboards, and reports, and submit it for AI-based evaluation. This module also contains bonus lessons where you’ll shift your focus from project execution to career readiness. You’ll begin by creating your resume, cover letter, and personal portfolio to showcase your project work, including the IT solution for XYZ Health Solutions. Then, you’ll explore career paths, refine your job search strategies, and practice common interview questions.
What's included
4 videos2 readings1 app item6 plugins
Earn a career certificate
Add this credential to your LinkedIn profile, resume, or CV. Share it on social media and in your performance review.
Instructor

Offered by
Explore more from Support and Operations
Why people choose Coursera for their career





Open new doors with Coursera Plus
Unlimited access to 10,000+ world-class courses, hands-on projects, and job-ready certificate programs - all included in your subscription
Advance your career with an online degree
Earn a degree from world-class universities - 100% online
Join over 3,400 global companies that choose Coursera for Business
Upskill your employees to excel in the digital economy
Frequently asked questions
This advanced course is recommended for learners with basic IT knowledge, understanding of business processes, and familiarity with system analysis concepts or project management principles. Previous experience with data management tools is helpful but not required. To ensure you have the skills you need to successfully complete this project, we recommend that you have completed all the prior courses in the IBM Systems Analysis Professional Certificate.
You will need a laptop or desktop computer with a modern web browser and a reliable internet connection. The course provides access to Excel, MySQL, Lucidchart, and analytics platforms like Tableau or Cognos through the learning environment.
This course is ideal for:
• Aspiring systems analysts seeking to demonstrate their business analysis expertise
• IT professionals transitioning to business analysis roles
• Business professionals wanting to show their understanding of system design
• Business analysts keen on having a project that demonstrates their technical skills
• Project managers looking to demonstrate their systems analysis capabilities
• Professionals preparing for IT consulting roles
More questions
Financial aid available,