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Learner Reviews & Feedback for ITIL V4 Introduction to Service Management Concept by EDUCBA

4.8
stars
147 ratings

About the Course

Course Description: The ITIL V4 Service Management Concepts course offers a comprehensive exploration of the latest version of the Information Technology Infrastructure Library (ITIL), focusing on the fundamental principles, concepts, and practices essential for effective service management in modern organizations. This course is designed to equip participants with a solid understanding of ITIL V4 framework, which is globally recognized as the standard for IT service management. Through a combination of theoretical learning and practical application, participants will gain insights into how ITIL V4 principles can be applied to enhance service delivery, optimize processes, and drive business value. Key topics covered in this course include: 1) Introduction to ITIL V4: Participants will gain an overview of the ITIL V4 framework, its evolution, and its relevance in today's digital landscape. 2) Service Management Principles: Exploring the core principles that underpin effective service management, including the focus on value, the guiding principles, and the service value system. 3) The Four Dimensions of Service Management: Understanding how organizations can integrate the four dimensions—organizations and people, information and technology, partners and suppliers, and value streams and processes—to support holistic service management. 4) Continual Improvement: Exploring the importance of continual improvement in service management, including the role of measurement and metrics, and the application of the ITIL continual improvement model. By the end of this course, participants will be well-equipped to contribute effectively to their organization's service management initiatives, leveraging ITIL V4 best practices to drive efficiency, innovation, and business success....

Top reviews

HM

Apr 16, 2025

Introduces core ITIL v4 service management concepts with clear explanations, interactive examples, and real‑world scenarios, ideal for aspiring service managers.

JF

May 17, 2025

Strong theoretical overview of ITIL 4’s service value system. Ideal for foundational knowledge but requires external resources for deeper implementation strategies.

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126 - 132 of 132 Reviews for ITIL V4 Introduction to Service Management Concept

By Dharmendra S

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Jun 6, 2025

The best

By Felipe R G

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Jun 20, 2025

More dynamics, not only video to learn

By Valeriia Y

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Jun 7, 2025

I was looking forward to this course, but unfortunately, it did not meet expectations. The instructor mainly read directly from the presentation slides without adding any meaningful explanation or context. This made the sessions feel passive and monotonous rather than informative.

By clint s

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Jun 16, 2025

This course is a decent high-level overview, and if you're looking for a simple way to get a certificate of completion then this will be great for you. However, if you're looking for a course that will teach you something actionable you may be disappointed.

By Alex

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May 28, 2025

Very dry and systematic

By Maria B

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Aug 15, 2025

This course was a huge disappointment. If there was an option to give zero stars I would do that. The content, which consisted of a series of monotonous lectures reading directly from slides, was filled with typos and mispronunciations. The examples provided were confusing and poorly explained, making it difficult to understand the material. What was most frustrating was the lack of engagement. I was genuinely excited to learn about ITIL 4, but this course was so boring it felt like torture. The tests were also problematic, with poorly worded questions and incorrect answers that contradicted information from more reliable sources. I would not recommend this course to anyone.

By Abhijit D

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May 30, 2025

Worst course and no certififcation