This beginner-friendly course explores how generative AI is transforming software maintenance and support across key areas like bug fixing, repetitive task automation, and log analysis. Learn to compare traditional and AI-driven support models, understand maintenance types, and apply GenAI tools for enhanced efficiency and security. Discover how AI automates issue resolution, supports pattern recognition, and improves knowledge management through hands-on demos and real-world use cases.
Generative AI in Support and Maintenance Training
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Generative AI in Support and Maintenance Training
This course is part of AI-Powered Software Development Certification Specialization
Instructor: Priyanka Mehta
Included with 
Gain insight into a topic and learn the fundamentals.
Beginner level
Recommended experience
2 hours to complete
Flexible schedule
Learn at your own pace
What you'll learn
Automate software maintenance tasks using GenAI tools
Fix bugs and security issues more efficiently with AI
Analyze logs and recognize patterns for faster support
Enhance system knowledge management and reliability through GenAI
Skills you'll gain
Details to know
Shareable certificate
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Recently updated!
August 2025
Assessments
4 assignments
Taught in English
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This course is part of the AI-Powered Software Development Certification Specialization
When you enroll in this course, you'll also be enrolled in this Specialization.
- Learn new concepts from industry experts
- Gain a foundational understanding of a subject or tool
- Develop job-relevant skills with hands-on projects
- Earn a shareable career certificate
There is 1 module in this course
Learn how Generative AI enhances software maintenance and support by automating repetitive tasks, fixing security issues, and streamlining log analysis. Understand key maintenance types, compare traditional vs. AI-driven approaches, and explore tools that boost efficiency. Gain hands-on experience with real-world demos and discover how GenAI improves knowledge management and long-term software reliability.
What's included
12 videos1 reading4 assignments1 plugin
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Frequently asked questions
This course teaches how to apply Generative AI to automate software maintenance tasks, fix bugs, analyze logs, and manage support workflows using tools like GitHub Copilot and Notion AI.
It’s ideal for developers, software engineers, QA professionals, and support teams looking to integrate AI into their maintenance and support processes.
No. The course is beginner-friendly. A basic understanding of software maintenance or support practices is recommended.
More questions
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