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University of Colorado Boulder
Crisis Management and Crisis Communication Consulting  
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University of Colorado Boulder

Crisis Management and Crisis Communication Consulting  

This course is part of Crisis Management and Crisis Communication Specialization

Burton St. John

Instructor: Burton St. John

Included with Coursera Plus

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3 modules
Gain insight into a topic and learn the fundamentals.
Beginner level

Recommended experience

Recommended experience

Beginner level

No work experience required.

7 hours to complete
Flexible schedule
Learn at your own pace

3 modules
Gain insight into a topic and learn the fundamentals.
Beginner level

Recommended experience

Recommended experience

Beginner level

No work experience required.

7 hours to complete
Flexible schedule
Learn at your own pace
  • About
  • Outcomes
  • Modules
  • Recommendations
  • Testimonials
  • Reviews

What you'll learn

  • Identify the fundamentals of issues management and how this can help leadership avoid or mitigate a crisis.

  • Identify the major leadership styles and how this informs leaderships' approaches to a crisis.

  • Identify how to best consult leadership dealing with crisis.

Skills you'll gain

  • Case Management
  • Strategic Decision-Making
  • Communication Strategies
  • Leadership and Management
  • Trend Analysis
  • Stakeholder Communications
  • Business Consulting
  • Crisis Management
  • Leadership
  • Organizational Leadership
  • Strategic Communication
  • Analysis

Details to know

Shareable certificate

Add to your LinkedIn profile

Assessments

3 assignments

Taught in English

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Build your subject-matter expertise

This course is part of the Crisis Management and Crisis Communication Specialization
When you enroll in this course, you'll also be enrolled in this Specialization.
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There are 3 modules in this course

This course provides you with tools and insights for managing a crisis from a leadership perspective. If you are a leader, or work for one, you will benefit from our examination of issues management, which looks for trends that likely signal impending organizational crisis and then devising approaches to help leadership avoid that crisis. You'll also see the dominant leadership styles in organizations and how those styles affect leaders' abilities to manage a crisis. You'll see something rarely discussed in detail: what to do if you get called into a discussion with a leader about how to manage a crisis. You'll see effective, and not so effective, approaches for advising a leader encountering a crisis. You'll hear from professionals who handle leadership and organizational crises so that you can be better positioned to advise leadership confronting a crisis. As such, this course, via structured learning activities (video lectures and quizzes), will help prepare you for the near certainty that whatever organization you work for (or want to work for) will encounter a crisis.

How can we prevent a crisis? There is a way to get ahead of a crisis. It’s called issues management, and you’ll learn the basics of it in this module.

What's included

9 videos1 reading1 assignment

9 videos•Total 107 minutes
  • Introduction to the Course•9 minutes
  • What Are Issues? Why Do We Want to Identify Them?•10 minutes
  • The Steps of Issues Management – Issue Identification•10 minutes
  • The Steps of Issues Management – Issue Analysis•11 minutes
  • The Steps of Issues Management – Issue Change Strategy Options•8 minutes
  • The Steps of Issues Management – Evaluation•7 minutes
  • Interview: Why Issues Management is Important - Part 1 Taylor Voges•14 minutes
  • Interview: Why Issues Management is Important - Part 2 Taylor Voges•14 minutes
  • Interview: Why Issues Management is Important - Part 3 Taylor Voges•21 minutes
1 reading•Total 5 minutes
  • Who Are Opinion Leaders?•5 minutes
1 assignment•Total 60 minutes
  • Module 1: The Basics of Issues Management Quiz•60 minutes

There are a wide range of leadership styles that managers can bring to an emerging crisis. You may be called upon to interact with management to help manage a crisis. In this module, we examine the main styles and what strengths and weaknesses they may bring to a crisis.

What's included

5 videos1 reading1 assignment

5 videos•Total 67 minutes
  • The Major Leadership Styles•12 minutes
  • Leadership Approaches During a Crisis•11 minutes
  • Interview: Leadership Styles and Crisis - Part 1 Alex Merceron•16 minutes
  • Interview: Leadership Styles and Crisis - Part 2 Alex Merceron•13 minutes
  • Interview: Leadership Styles and Crisis - Part 3 Alex Merceron•13 minutes
1 reading•Total 15 minutes
  • YouTube Video: James E. Burke •15 minutes
1 assignment•Total 30 minutes
  • Module 2: Crisis Management and Crisis Communication Consulting Quiz•30 minutes

You may get called into discussion with leadership about how to manage a crisis. What do you do? In this module, we share with you some approaches that allow you to support leadership effectively.

What's included

7 videos1 reading1 assignment

7 videos•Total 89 minutes
  • How to Orient Yourself as a Consultant•10 minutes
  • What to Do When Consulting Leadership - Part 1•10 minutes
  • What to Do When Consulting Leadership - Part 2•11 minutes
  • The Power of Assumptions•12 minutes
  • Interview: Consulting Leadership During a Crisis - Part 1 Alex Mayhew•15 minutes
  • Interview: Consulting Leadership During a Crisis - Part 2 Alex Mayhew•15 minutes
  • Interview: Consulting Leadership During a Crisis - Part 3 Alex Mayhew•13 minutes
1 reading•Total 5 minutes
  • Empathy In Crisis Communication: Understanding and Addressing Stakeholder Concerns•5 minutes
1 assignment•Total 75 minutes
  • Crisis Management and Crisis Communication Consulting Summative Course Assessment•75 minutes

Earn a career certificate

Add this credential to your LinkedIn profile, resume, or CV. Share it on social media and in your performance review.

Instructor

Burton St. John
Burton St. John
University of Colorado Boulder
3 Courses•1,094 learners

Offered by

University of Colorado Boulder

Offered by

University of Colorado Boulder

CU Boulder is a dynamic community of scholars and learners on one of the most spectacular college campuses in the country. As one of 34 U.S. public institutions in the prestigious Association of American Universities (AAU), we have a proud tradition of academic excellence, with five Nobel laureates and more than 50 members of prestigious academic academies.

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Frequently asked questions

To access the course materials, assignments and to earn a Certificate, you will need to purchase the Certificate experience when you enroll in a course. You can try a Free Trial instead, or apply for Financial Aid. The course may offer 'Full Course, No Certificate' instead. This option lets you see all course materials, submit required assessments, and get a final grade. This also means that you will not be able to purchase a Certificate experience.

When you enroll in the course, you get access to all of the courses in the Specialization, and you earn a certificate when you complete the work. Your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile.

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