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Customer Analysis

Customer Analysis

Customer Analysis is an assessment of the buying habits and needs of customers aimed at improving business relations, driving sales, and enhancing customer satisfaction. Coursera's Customer Analysis skill catalogue will guide you through the process of understanding and predicting customer behavior and purchasing patterns. You'll learn how to segment and target your customers, how to analyze customer data to derive valuable insights, develop customer profiles, and predict future buying behaviors. This course will equip you with the tools necessary to craft more effective marketing strategies, improve product development, and ultimately drive increased business profitability.

40credentials

3online degrees

153courses

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Strategising: Management for Global Competitive Advantage
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AI-powered Customer Intelligence with Microsoft Copilot
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Results for "customer analysis"

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Status: Free Trial
Emory University
Driving Customer Equity with AI
Skills you'll gain: Marketing Automation, Customer Retention, Marketing Operations, Marketing Effectiveness, Customer Acquisition Management, Marketing Analytics, Customer Analysis, Customer Insights, Marketing Strategies, AI Personalization, Customer Relationship Management, Predictive Modeling
Intermediate · Course · 1 - 4 Weeks
Status: Free
Coursera Project Network
PowerBI for Beginners: Sales Data Exploration
Skills you'll gain: Power BI, Interactive Data Visualization, Data Visualization, Data Presentation, Dashboard, Trend Analysis, Exploratory Data Analysis, Customer Analysis, Data Visualization Software, Sales, Business Intelligence, Data Analysis, Business Analytics, Data Import/Export
4.7
Rating, 4.7 out of 5 stars
34 reviews
Beginner · Guided Project · Less Than 2 Hours
Status: Free Trial
SkillUp
Generative AI: Transform Your Customer Support Career
Skills you'll gain: Prompt Engineering, Standard Operating Procedure, Generative AI, Customer Support, ChatGPT, Product Support, AI Personalization, Customer Analysis, Personalized Service, LLM Application, Responsible AI, Customer experience improvement, Data Ethics, Customer Insights, Automation, Natural Language Processing
4.9
Rating, 4.9 out of 5 stars
43 reviews
Intermediate · Course · 1 - 4 Weeks
Coursera Project Network
Product and Service Development: Empathy Mapping with Miro
Skills you'll gain: Customer Analysis, New Product Development, Persona Development, Customer Insights, Product Strategy, Product Development, Design Thinking, User Research, Business Planning, Business Strategy, Marketing
4.8
Rating, 4.8 out of 5 stars
33 reviews
Beginner · Guided Project · Less Than 2 Hours
Coursera Project Network
Qlik Sense for Beginners: Analyze and Visualize Data
Skills you'll gain: Data Storytelling, Data Presentation, Customer Analysis, Data Integration, Interactive Data Visualization, Dashboard, Data Visualization, Data Analysis, Data-Driven Decision-Making, Data Analysis Software, Exploratory Data Analysis, Technical Communication, Data Visualization Software
4.1
Rating, 4.1 out of 5 stars
14 reviews
Intermediate · Guided Project · Less Than 2 Hours
Coursera Project Network
Create a Customer Satisfaction Survey in Qualtrics
Skills you'll gain: Customer Insights, Customer Analysis, Employee Surveys, User Feedback, Customer experience improvement, Market Research, Branding, Advertising, Public Relations
4.7
Rating, 4.7 out of 5 stars
14 reviews
Beginner · Guided Project · Less Than 2 Hours
Coursera Project Network
Improve Business Performance with Google Forms
Skills you'll gain: Google Sheets, Data Visualization, User Feedback, Customer experience improvement, Customer Insights, Customer Analysis, Customer Service, Google Workspace, Trend Analysis, Performance Analysis, Analysis
4.7
Rating, 4.7 out of 5 stars
559 reviews
Intermediate · Guided Project · Less Than 2 Hours
Status: Free Trial
University of Maryland, College Park
Establishing Product-Market Fit
Skills you'll gain: Competitive Analysis, Value Propositions, Target Market, Product Improvement, Product Management, User Experience, Product Development, Product Design, Product Strategy, New Product Development, Customer Analysis, Market Analysis, Product Requirements, User Feedback, Product Testing, Needs Assessment, Ideation
4.6
Rating, 4.6 out of 5 stars
87 reviews
Beginner · Course · 1 - 3 Months
Coursera Project Network
Design a Customer Satisfaction Survey with Typeform: A Beginner's Guide
Skills you'll gain: Customer Insights, User Feedback, Customer Analysis, Customer experience improvement, Data Sharing, Business Research, User Accounts, Content Creation
Beginner · Guided Project · Less Than 2 Hours
Status: Preview
University of Pennsylvania
Driving Operational Performance
Skills you'll gain: Process Analysis, Operational Performance Management, Capacity Planning, Operational Analysis, Key Performance Indicators (KPIs), Operations Management, Operational Efficiency, Business Operations, Process Optimization, Business Metrics, Business Process Management, Return On Investment, Customer Analysis, Customer Retention, Business Modeling, Resource Allocation, Customer experience improvement
4.6
Rating, 4.6 out of 5 stars
12 reviews
Intermediate · Course · 1 - 4 Weeks
Status: Free Trial
University of Maryland, College Park
Building the Business Model for Corporate Entrepreneurs
Skills you'll gain: Business Modeling, Customer Analysis, Business Strategy, Entrepreneurship, Customer Insights, Value Propositions, New Business Development, Target Market, Sustainable Business, Product Development, Innovation, Interviewing Skills
4.6
Rating, 4.6 out of 5 stars
81 reviews
Beginner · Course · 1 - 4 Weeks
Status: Free Trial
PwC
Data Analysis and Presentation Skills: the PwC Approach Final Project
Skills you'll gain: Presentations, Customer Analysis, Data Visualization, Data Presentation, Microsoft PowerPoint, Target Audience, Business Consulting, Microsoft Excel, Data Storytelling, Business Analysis, Data Analysis, Pivot Tables And Charts, Dashboard, Constructive Feedback
4.7
Rating, 4.7 out of 5 stars
256 reviews
Beginner · Course · 1 - 3 Months