Service Management

Service Management is a customer-focused approach to delivering and managing services that meet the needs and expectations of customers. Coursera's Service Management catalogue teaches you to oversee the successful delivery and support of services by understanding and implementing various service management frameworks, practices, and technologies. You'll learn about the principles of service strategy, design, transition, operation, and continual service improvement. You'll also gain insights into managing the service lifecycle, the role of IT in service management, and the importance of quality assurance, customer satisfaction, and service level agreements in establishing effective service management. By mastering these skills, you can enhance your ability to manage and improve services in various business and IT settings.
6credentials
47courses

Results for "service management"

  • Status: Free Trial

    EDUCBA

    Skills you'll gain: Customer experience improvement, Information Technology Infrastructure Library, IT Service Management, Service Management, Continuous Improvement Process, Service Design, Agile Methodology, Governance, IT Management, Innovation, Process Improvement and Optimization, Automation

    4.9
    Rating, 4.9 out of 5 stars
    77 reviews

    Intermediate · Course · 1 - 4 Weeks

  • Google Cloud

    Skills you'll gain: Kubernetes, Docker (Software), Microservices, Containerization, Application Deployment, Google Cloud Platform, Cloud Management, Service Management

    4.3
    Rating, 4.3 out of 5 stars
    9 reviews

    Beginner · Project · Less Than 2 Hours

  • Status: Free Trial

    Vanderbilt University

    Skills you'll gain: Android Development, Android Studio, Software Testing, Mobile Development, Java, Unit Testing, Application Development, Integration Testing, Software Design, User Interface (UI), Service Management

    4.4
    Rating, 4.4 out of 5 stars
    68 reviews

    Mixed · Course · 1 - 4 Weeks

  • Google Cloud

    Skills you'll gain: Workflow Management, Google Workspace, Gmail, Google Gemini, Google Docs, Google Sheets, Productivity Software, Service Management, Scripting, Administration, Collaborative Software, Configuration Management, Application Development

    Beginner · Course · 1 - 4 Weeks

  • Status: Free

    Coursera

    Skills you'll gain: Ansible, Nginx, Web Servers, Infrastructure as Code (IaC), YAML, Application Deployment, Linux Servers, CI/CD, Servers, Scalability, Service Management, Verification And Validation

    Intermediate · Guided Project · Less Than 2 Hours

  • Status: Free Trial

    Vanderbilt University

    Skills you'll gain: Android Development, Mobile Development, Software Design, User Interface (UI) Design, Java Programming, Data Sharing, Database Management, Service Management

    4.3
    Rating, 4.3 out of 5 stars
    411 reviews

    Beginner · Course · 1 - 4 Weeks

  • Google Cloud

    Skills you'll gain: Kubernetes, Cloud Services, Google Cloud Platform, Application Performance Management, Issue Tracking, Service Management, Debugging, Problem Management, DevOps

    Beginner · Project · Less Than 2 Hours

  • Status: Free Trial

    Microsoft

    Skills you'll gain: Cloud Development, Microsoft Azure, Cloud Applications, Cloud Hosting, Virtual Machines, Virtualization and Virtual Machines, Infrastructure As A Service (IaaS), Virtualization, Linux Servers, Application Deployment, Linux Administration, Web Applications, Linux, Service Management, Node.JS, Javascript, MongoDB

    Intermediate · Course · 1 - 3 Months