Service Management

Service Management is a customer-focused approach to delivering and managing services that meet the needs and expectations of customers. Coursera's Service Management catalogue teaches you to oversee the successful delivery and support of services by understanding and implementing various service management frameworks, practices, and technologies. You'll learn about the principles of service strategy, design, transition, operation, and continual service improvement. You'll also gain insights into managing the service lifecycle, the role of IT in service management, and the importance of quality assurance, customer satisfaction, and service level agreements in establishing effective service management. By mastering these skills, you can enhance your ability to manage and improve services in various business and IT settings.
6credentials
47courses

Results for "service management"

  • Status: Free Trial

    Skills you'll gain: Hardening, Performance Tuning, Unix Commands, Unix, Ubuntu, Operating System Administration, Unix Shell, Debugging, Service Management, User Accounts, OS Process Management, Data Storage, Scripting

  • Skills you'll gain: Windows PowerShell, Scripting, Operating System Administration, Automation, Windows Servers, Data Validation, Server Administration, Administration, Software Installation, Data Import/Export, Service Management, Cloud Computing, Remote Access Systems, Extensible Markup Language (XML), Debugging

  • Skills you'll gain: Authorization (Computing), Proxy Servers, Disaster Recovery, Configuration Management, Data Centers, Distributed Computing, Service Management, Data Store, Encryption, Scalability

  • Status: Free Trial

    Fundação Instituto de Administração

    Skills you'll gain: Operations Management, Process Improvement, Revenue Management, Process Analysis, Business Operations, Lean Six Sigma, Operational Performance Management, Lean Methodologies, Operational Efficiency, Continuous Improvement Process, Service Management, Quality Management, Strategic Planning, Capacity Management

  • Skills you'll gain: Google Workspace, Gmail, Google Gemini, Scripting, Service Management, Enterprise Application Management, Document Management, Automation, No-Code Development, Configuration Management, Data Storage, Data Sharing

  • Status: Free Trial

    Skills you'll gain: Kubernetes, Hybrid Cloud Computing, Multi-Cloud, Istio, Cloud Infrastructure, Google Cloud Platform, Cloud Computing Architecture, Configuration Management, Microservices, YAML, Git (Version Control System), Service Management

  • Status: New
    Status: Free Trial

    Skills you'll gain: Linux Administration, Linux, Linux Commands, Operating System Administration, User Acceptance Testing (UAT), Systems Administration, System Testing, Command-Line Interface, Service Management, User Accounts, File Management

  • Status: Free Trial

    Skills you'll gain: Docker (Software), Web Applications, Containerization, Development Environment, Devops Tools, CI/CD, YAML, Service Management, Network Planning And Design, Data Storage, Data Management, Command-Line Interface, Scalability

  • Status: New

    Skills you'll gain: Google Workspace, Google Gemini, Email Automation, Service Management, Scripting, Document Management, Collaborative Software, System Configuration, Automation, No-Code Development, Cloud Storage

  • Status: New
    Status: Free Trial

    Skills you'll gain: Kubernetes, API Gateway, Network Administration, General Networking, Network Architecture, Network Security, Application Deployment, Containerization, Service Management

  • Status: New
    Status: Free Trial

    Skills you'll gain: Disaster Recovery, Business Continuity Planning, Database Management, Database Administration, Problem Management, Relational Databases, Incident Management, Service Management, Information Systems, Software Development Methodologies, IT Management, Asset Management, Project Design, Object Oriented Design, Agile Methodology

  • Status: Preview

    Skills you'll gain: Sanitation, Water Resource Management, Environment and Resource Management, Climate Change Adaptation, Sustainable Development, Policy Development, Cultural Responsiveness, Community Development, Governance, Service Management, Solution Design, Innovation, Case Studies

Most popular

Trending now

New releases

What brings you to Coursera today?

Leading partners

  • Packt
  • Google Cloud
  • EDUCBA
  • Pearson
  • Fundação Instituto de Administração
  • Starweaver
  • Microsoft
  • Vanderbilt University