Root Cause Analysis

Root Cause Analysis (RCA) is a problem-solving method aiming to identify the underlying reasons for faults or problems within a system. Coursera's RCA catalogue teaches you the principles and techniques for conducting a thorough and effective root cause analysis. You'll learn how to identify and address the root causes of problems rather than the symptoms, implement corrective actions, prevent recurrence of the issues, and promote continuous improvement. Through this skill, you'll be able to apply systematic logic, tools, and techniques such as Fishbone diagrams, 5 Whys, and Fault Tree Analysis, enhancing your problem-solving skills in various sectors including engineering, healthcare, IT, and business management.